SMS Terms & Conditions

Last updated on : 24 Aug, 2026

1. Program Description

Health Jeanie is a care coordination platform used by healthcare providers and their care teams. When a healthcare provider enrolls a patient for care coordination through Health Jeanie, the patient's Nurse Care Coordinator initiates a one-time text asking the patient to reply YES to consent to receive messages. Only after the patient replies YES does Health Jeanie send a secure link to activate the patient's account. Messages may also include account and care-coordination related notifications from the patient's care team.

2. Who receives these messages

Only patients who have been referred to Health Jeanie by their healthcare provider as part of an existing care relationship receive messages. Health Jeanie does not send marketing messages and does not send messages to phone numbers obtained from any source other than a provider-initiated patient referral.

3. Message frequency

Message frequency varies based on your care coordination activity. Message and data rates may apply.

4. Opt In

Before any text message is sent, Health Jeanie's process requires two separate layers of consent:

Step 1 — Verbal consent at enrollment. When a healthcare provider enrolls a patient for care coordination, the patient's Nurse Care Coordinator reads the following script and records the patient's response before any text is sent:

▎ Nurse Care Coordinator: "As part of your care coordination through [Provider], we'd like to send you text messages — including a secure link to activate your Health Jeanie account and periodic updates from your care team. Message and data rates may apply, and you can opt out anytime by replying STOP. Do you consent to receive these text messages?"

▎ Patient: "Yes, I consent."

Enrollment for SMS contact does not proceed unless the patient agrees. This verbal consent is recorded at the time it is given — Health Jeanie logs the date, the enrolling coordinator, and the consent method as an auditable record in the patient's account before the first text is sent.

Step 2 — SMS reply confirmation. After verbal consent is obtained, Health Jeanie sends a one-time text asking the patient to reply YES to confirm. Only after the patient replies YES does Health Jeanie send the secure account-activation link. If the patient does not reply YES, or replies STOP, no further messages are sent.

This SMS consent is separate from, and does not require, acceptance of Health Jeanie's Terms and Conditions or Privacy Policy — those govern use of the Health Jeanie platform itself, not the text messages described here.

5. Opt out

Reply STOP at any time to unsubscribe from SMS messages. You will receive a one-time confirmation that you have been unsubscribed, and will no longer receive messages from this number. Reply START to resubscribe. Reply HELP for assistance, or contact us at bewell@jeanie.health.

6. Consent

Consent to receive SMS messages is not a condition of receiving care or treatment. You may decline or withdraw consent at any time by replying STOP or by contacting your care team directly.

7. Carriers

Carriers are not liable for delayed or undelivered messages.

8. Related policies

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
Use any information obtained from the Services in order to harass, abuse, or harm another person.
Make improper use of our support services or submit false reports of abuse or misconduct.
Use the Services in a manner inconsistent with any applicable laws or regulations.
Engage in unauthorized framing of or linking to the Services.
Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party's uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
Delete the copyright or other proprietary rights notice from any Content.
Attempt to impersonate another user or person or use the username of another user.
Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ("gifs"), 1x1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as "spyware" or "passive collection mechanisms" or "pcms").
Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software.
Use a buying agent or purchasing agent to make purchases on the Services.
Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise.
Use the Services to advertise or offer to sell goods and services.
Sell or otherwise transfer your profile.
Register an account on someone else's behalf without written consent.

See our Terms and Conditions and Privacy Policy for additional information. For support, contact jeanie.health/contactus or bewell@jeanie.health.